Eswaren's CV
Eswaren Chetty Allaghery
Global Technology Executive | CIO | CTO | Head of IT
Profile summary
Global Technology Executive and Certified Global CIO with 18+ years leading technology strategy, enterprise transformation, AI & data, automation and resilient global operations across Fortune 500, multinational and diversified group environments. I align technology investment, data and AI with business priorities to improve efficiency, strengthen resilience, modernise operations and enable sustainable growth across complex multi-country organisations. Built and scaled Global IT for a Digital & Software Centre of Excellence supporting 700+ users across 6 international sites, coordinated the global alignment of 4,200+ endpoints, enterprise applications and security standards across 5 continents, and delivered a 20% reduction in technology operating costs while sustaining 95% SLA compliance. I bring direct Board and C-suite technology leadership experience, connecting strategy, investment, governance, people and execution to create measurable and lasting enterprise value.
Career highlights
Global IT Infrastructure Leadership: Built the global IT discipline from zero across 6 sites and 700 users within 18 months, reducing operating costs by 20% while maintaining resilience and security standards.
Enterprise System Implementations: Delivered Oracle NetSuite enterprise resource planning implementation across production, inventory, supply chain, multi-channel distribution, logistics, and finance at ABC Food Cluster.
Infrastructure Cost Optimization: Delivered 40% operating expense reduction over 4 years through procurement governance, vendor consolidation, and contract optimisation while managing IT operations across 5 territories.
Security Frameworks and Compliance: Resolved 5 critical audit findings by establishing rigorous control procedures and compliance checks while implementing ITIL and business continuity frameworks.
Key skills
Professional experience
Reporting to executive leadership, directed technology functions across food manufacturing, warehousing, logistics, and supply chain operations.
- Shaped the multi-year technology roadmap adopted by executive leadership, covering ERP modernisation, cybersecurity, BCP, cloud, AI integration, and operating discipline.
- Maintained 100% IT availability across 24/7 multi-site operations through infrastructure governance, monitoring, and continuous improvement.
- Resolved enterprise data quality issues through generative AI-driven analytics and remediation, supporting forecasting and decision-making.
- Delivered 10% operational efficiency uplift through Oracle NetSuite optimisation, process automation, and integration architecture improvements.
Maintained concurrent regional Head of IT responsibilities for RAPP Indian Ocean and APAC while acting as the primary technology interface for business leadership and global infrastructure teams, aligning local priorities with enterprise standards.
- Directed Mauritius technology operations through organisational restructuring while preserving service continuity, governance, and operational stability.
- Aligned local technology, cybersecurity, and governance standards with global enterprise requirements while maintaining executive stakeholder alignment.
Shaped technology strategy and steered regional operations across Asia-Pacific and the Indian Ocean. Directed post-merger integration, divestiture execution, and technology standardization, alongside local market promotion in Mauritius.
- Executed the divestiture of Hangar Worldwide and the integration of Hangar Mauritius and Hangar India into RAPP, coordinating infrastructure, Microsoft 365, networks, cybersecurity, vendors, and governance.
- Delivered Zero Trust Architecture, SD-WAN, Microsoft tenant consolidation, and consolidated SSO across the region, while directing ISO 27001 alignment across 4 countries to strengthen security maturity.
- Managed the global alignment of 4,200 endpoints, enterprise applications, and security standards across 5 continents under OPMG CIO appointment, completing the programme two months ahead of schedule.
Reported to the COO while directing the global IT function for a Digital and Software Centre of Excellence formed via post-acquisition integration across the Americas, APAC, and EMEA. Formulated global technology strategy and governed cross-regional infrastructure, operational standards, and cybersecurity frameworks.
- Built the global IT discipline from zero across 6 sites and 700 users within 18 months, establishing infrastructure, governance, vendor portfolio, support model, processes, and policies.
- Managed a technology budget and delivered a 20% reduction in technology operating costs while maintaining service quality, resilience, and security standards.
- Designed a global follow-the-sun support model that supported 75% business growth through resilient global operations while achieving 95% SLA compliance.
- Presented technology strategy and investment cases directly to the Board, securing approval for a 30% technology budget uplift with a structured 2-year payback case.
- Delivered Oracle NetSuite enterprise resource planning implementation across production, inventory, supply chain, multi-channel distribution, logistics, and finance.
- Executed IP PBX and Call Centre deployment across the regional footprint, reducing telecoms costs by 70%.
- Received the Extra Miler Award for service delivery and technical support.
- Resolved 5 critical audit findings by establishing rigorous control procedures and compliance checks.
- Implemented ITIL frameworks and business continuity and disaster recovery plans to secure systems.
- Contributed to software development tasks within project teams.
- Enterprise IT internship supporting hospitality technology operations.
- Guided the technology roadmap adopted by executive leadership, covering ERP modernization, cybersecurity, business continuity planning, cloud migration, artificial intelligence integration, and operating discipline.
- Maintained 100 percent IT availability across 24/7 multi-site operations through infrastructure governance, monitoring, and continuous improvement.
- Maintained service continuity, governance, and operational stability throughout structural changes.
- Steered the divestiture of Hangar Worldwide and integrated Hangar Mauritius and Hangar India into RAPP by coordinating infrastructure, Microsoft 365, networks, cybersecurity, vendors, and governance.
- Managed global alignment of endpoints, enterprise applications, and security standards across 5 continents, completing the programme two months ahead of schedule.
- Built the global IT discipline from zero across 6 sites and 700 users within 18 months.
- Managed a technology budget and delivered a 20% reduction in technology operating costs.
- Presented technology strategy and investment cases directly to the Board, securing approval for a 30% technology budget uplift with a structured 2-year payback case.
- Delivered Oracle NetSuite ERP implementation across production, inventory, supply chain, multi-channel distribution, logistics, and finance.
- Delivered 40% operating expense reduction over 4 years through procurement governance, vendor consolidation, and contract optimisation.
- Achieved 70% telecommunications cost reduction and personally led Internet Protocol Private Branch Exchange and call centre deployment across the regional footprint.
- Supported Alcatel-Lucent enterprise communications systems for clients across the EMEA region.
- Received the Extra Miler Award for performance and service delivery.
- Implemented ITIL and BCP DR frameworks to standardize operational processes across the department.
- Resolved 5 critical audit findings to secure compliance with regulatory standards.
- Wrote code for enterprise applications using SQL Server.
- Supported daily enterprise information technology tasks within a hotel environment.
Education
Business and Management
Computer Networking
Software Engineering
Certifications
Languages
English · Native
French · Native